(no subject)

[girlofprey]

I don't know if I ever updated you all on what happened with the ridiculous piece of gaming merchandise I bought. Essentially, I bought a statue, it arrived broken. I emailed the company to ask about a replacement, they said I'd have to buy a new one and return the old one as separate transactions. I bought a new one - waited to make sure it was in one piece when it arrived - then returned the old one. As I was returning it everyone said it was odd the company hadn't sent me a pre-paid returns sticker, but you know, they hadn't, and it cost me £11 to return it (the only postage that would cover the package up to it's actual value). I got home, emailed the company asking if I was entitled to the return postage, and they said I was, but as I had already sent it off I could no longer have it. I sent a VERY angry email about how weird and choppy their responses had been to me about the returns process, especially if they had neglected to mention important information like that, and they offered to refund the money anyway, on my second purchase of the statue, if I provided proof of how much it cost. I got that money immediately, because I bought it the second time with paypal. So I'm forced to assume the returned package got to them. But they said my actual refund for the first statue would take a bit longer because I bought it on my card, so it'd show up on my next bank statement.

I wasn't entirely sure what that meant, since that only really makes sense for a credit card, where they just tot up all the charges and payments at the end of the month - I used a debit card - but I was alright to wait. My new bank statement just came today, and there's no sign of any refund on it - just the £11 for the postage. I've spent a bit of money, thinking "well, I've got that £70 coming in" - and it's not here. So I guess I'll have to email the company again and see what's happening with that. Sigh.

Anyway. In happier news, my bedroom briefly became a tip yesterday, but then got cleaned up again. And now the cupboards above my wardrobe are emptier and the boxes are gone from down the side of my bed. Hurrah. And the stuff I no longer needed has even gone off to the charity shop, because my dad was meant to be going golfing but then his partners cancelled on him, so he was in all day and offered to take me. And my bedroom is basically tidy! Nearly six years after I moved into it. But I did it. It's so lovely. It's so lovely being able to open my wardrobe doors without having to move a bunch of stuff out of the way first, and open my drawers without having to move stuff out of the way, and by and large knowing that there's nothing in the wardrobe or the drawers I don't really want. There's still a few jobs I wouldn't mind doing - I could go through the bag collection in my wardrobe to get rid of any I don't really want, or clear out some of my old CDs. But they're pretty small things, overall it is done! Hurrah!

The weirdest thing about taking Sertraline is that sometimes I sleep through my alarm or lie in and get up a few hours later than I usually do, and then my head feels all staticky. I'm going to assume it's withdrawal, I feel way better after I've taken a pill. Maybe I'm not taking enough to have withdrawal symptoms, and it's just the effect of getting up super late. Hum.

Comments

[brinysea.livejournal.com]

Where is the company based? Most companies would have sent a free replacement if it was broken rather than make you faff about buying a new one. They are legally required to ensure you get your merchandise in usable condition after all.

I'd actually talk to the bank and dispute the entire charge for the first one.

[girlofprey.livejournal.com]

Yeah, that's what I thought. The company was 2K, which is an American games developer, but I bought the statue from their Great Britain store, of which Digital River Ireland Ltd is apparently the official reseller. I just looked that up, and it occurs to me that getting it from a 'reseller' was probably always going to be a bit of faffing about. I thought a replacement was in order, but they said no and I don't buy from non-Amazon shops enough to know if that was standard - I figured I'd get the refund quickly enough. Instead I haven't gotten it at all so far. I'm going to email them, since I'm involved in their process now, but if things don't work out quickly I'll go to the bank and ask what they make of it.

[slemslempike.livejournal.com]

That company just sound like tossers.

[girlofprey.livejournal.com]

They kind of are - the whole returns/refund process was really sloppy, they just sent me slightly awkward personal emails, they didn't direct me to the FAQ which apparently had more information than they did, and occasionally they sent me 'official' emails from the company that were completely blank. I've looked it up now to answer a previous comment, and apparently a 'reseller' with a very technical name does their trading from the UK site. Mayhaps that's the source of the problem.