Yeah, that's pretty much what happened to my mum. She was not happy about it, and my nephew now doesn't understand why maybe he's not old enough to be just clicking whatever he wants with a really, really expensive PC. My dad has done a virus scan and not found anything though, so we now think it's just one of those scams where they try to sell you things, 'amazing virus protection' or whatever. I'm still not convinced they couldn't have accessed the system and gotten something out of it, since we weren't prepared to pay them, but there you go. My dad's virus protection says no, and he does have an incredibly expensive, up-to-date programme for it.

To be fair, she did try to call everyone she could think of to ask about it. We were just not reachable - it was extremely bad timing. I've told her in future to just get our tablet and google whatever it says onscreen along with the word 'scam' - it should tell her pretty quickly when things are not legit.